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Questions and answers

The short answers. The terms and conditions govern every order.

FAQ

Buying from us

Who can buy from Brand Name Wholesale?

We sell to businesses only. You need an approved account and a valid seller's permit or resale certificate before we process an order.

To see wholesale prices and submit order requests, you must apply for an account and complete all required fields. All applications are reviewed within one business day, and the response is sent to your email address. No order will be processed without an approved account and a valid seller's permit or resale certificate.

Get wholesale access →

Why can't I see prices?

Wholesale prices show to approved buyers who are signed in. Create your account in one short form and upload your resale certificate or seller's permit; after approval, every item shows its unit price.

Get wholesale access →

What is the minimum order?

Minimum order: $1,000.

Each item also has its own minimum quantity and is sold in whole cases; both are on the item's page.

How does ordering work?

An order request on the website is not an order until we confirm it. Confirmed orders are final and cannot be cancelled.

An order request is not an order until we confirm it. We confirm availability, quantities, freight (if applicable) and the total in writing, by email or Telegram, and then send you an invoice. Once we confirm, the order is a legally binding agreement to purchase the merchandise. Purchase orders, emails, verbal or Telegram messages in which you agree to buy merchandise are also legally binding agreements once we confirm them.

How ordering works →

Can I cancel or return an order?

Report shortages or items that don't match your confirmed order within 3 business days of receipt, with photos. No returns.

Confirmed orders are final and cannot be cancelled.

Returns and claims in the terms →

FAQ

Payment, freight and pickup

How do I pay?

Payment is due within one business day of the invoice and must be received in full before shipment or pickup. Wire, ACH or Zelle (no fee). Confirmed orders are final and cannot be cancelled.

Are freight and taxes included in the prices?

Freight, shipping and taxes are not included in listed prices.

Pick up at our warehouse, use your own carrier, or ask us to book LTL freight: we add the freight cost to your invoice when we confirm the order.

Can I pick up my order or visit the warehouse?

Yes. Our warehouse is at 709 Arroyo St, San Fernando, CA 91342. Visits and pickups are by appointment, Mon–Fri, 9 AM–5 PM PT.

Orders must be picked up within 7 days of our ready notice. Storage fees apply after 14 days.

Contact us to book a time →

FAQ

The products

What are the suggested ASINs on product pages?

ASIN suggestions are matched by UPC and product name and may be wrong. They are suggestions only: check the listing, your eligibility, fees and restrictions before you buy (your own due diligence). Packaging may vary from the photos.

Are you affiliated with the brands you carry?

Independent wholesale distributor. Not affiliated with, sponsored by or authorized by the brands we carry, unless we state otherwise in writing.

Check that you're eligible to sell an item on your channels before you buy. We don't provide Letters of Authorization. Unless we state otherwise in writing, we are not an authorized distributor of the brands we carry.

Do you provide invoices or Letters of Authorization for Amazon?

Brand Name Wholesale will not provide supporting documents other than invoices for any issue on a third-party marketplace, including Amazon. We do not provide Letters of Authorization (LOAs). Only a brand owner can grant one.

We are not responsible for any items that are restricted for sale on Amazon, restricted for shipment to FBA, or restricted on any other marketplace. It is the buyer's responsibility to make sure, before purchasing, that it is eligible to sell these products.

What do the condition and deal labels mean?

The green or colored chip is the condition of the goods: New – factory sealed, New – damaged box, Shelf pull, Customer return or Refurbished. A second, amber label says why a item is priced the way it is: Closeout, Overstock, Discontinued or Limited quantity.

Closeout means discontinued or excess stock. Items are brand-new and factory sealed unless the condition says otherwise.

Where do orders ship from?

Our own stock ships from our warehouse in San Fernando, CA. Some items ship direct from the vendor, and made-to-order private-label items ship from China; every item's page says which.

FAQ

Amazon FBA, TikTok Shop, Whatnot and private label

Do you prep orders for Amazon FBA?

Yes: FNSKU labels at $0.30 per label, and polybags and bundles at $0.50 each. Choose it in your cart.

Not all orders are eligible for labeling or bundling. You must request and purchase these services when you order.

For Amazon FBA sellers →

Do you offer private label?

Next to the brand-name lots, we source products from factories in China: private label, with your brand on them, and unbranded goods you can sell as they are. Each item says what can be customized, the factory's minimum and the production time.

Private label is bought by quote: you send the quantity, what to customize and your target price, and we answer with a price per unit and a production lead time.

Private Label & Sourcing →

Do you have products for TikTok Shop and Whatnot sellers?

Yes. Items are tagged for the channels they suit, and the catalog can be filtered by them. In your account you can also follow a channel for new-deal alerts.

For TikTok Shop sellers →

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Buy from us

Still unsure? Call us: (213) 770-7265, Mon–Fri, 9 AM–5 PM PT.

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